Sector
Customer Service Agents

Gender
Male

Date of Birth
17-08-1996

Visa Type
Visit Visa

Visa Expiry Date
28-02-2022

Academic Level
Bachelor’s Degree

Sponsor Visa Expiry Date
28-11-2022

Experience
4 years

Languages
English, Arabic

Work Experience
July 2021 – Oct 2021 AL-Futtaim Customer Engagement Center Agent AL-Futtaim Trading Enterprises, Toyota Showroom, Dubai • Received inbound calls and placed outbound calls. • Successfully met personal/customer service team sales targets and call handling quotas • Generating necessary system reports. • Maintained solid customer relationships by handling questions and concerns with speed and professionalism and accuracy. • Resolved customer complaints, managed database records, drafted status reports on customer service issues • Keep records of customer interactions, process customer accounts and file documents. Nov 2020 - June 2021 Customer Service Representative /Data Entry Clerk Global Business Company (GBC), Al-Khobar, Saudi Arabia • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Increased customer retention by 15% and added new customers increasing company production by 20%. • Responded to customer requests for products, services and company information through phone, email and in person. • Cultivated customer loyalty, promoted repeat customers and improved sales drastically by 30%. • Provided preparatory customer support to internal and external customers. Jan 2011 - May 2014 Customer Service and Sales Assistant Next Retail PLC, Lisburn, United Kingdom • Researched and resolved account information issues for customers improving customer satisfaction and client retention by approximately 20%. • Continuously established and maintained an excellent network of business relationship as a result of extensive interaction and communication. • Handled all administrative aspects of sales including completing customer contracts and warranties, maintaining store inventory, accepting/processing customer payments. • Increased sales by at least 8% each month by offering consultation on products and services and applying customer service and upselling techniques.